How much is shipping?
Where do you ship from?
Your towel will be sent from our warehouse in Hong Kong.
Do you ship worldwide?
When will I receive my towel?
Once your parcel is dispatched, delivery time is between 5-14 business days.
Can I track my package?
Payment optionsWe accept all major credit cards. Don’t have a credit card? No Problem! Shop our towels using your Paypal account.
My international card isn't working with Paypal.
- We do not offer refunds or exchanges on international orders, unless your towel is faulty, or if you have been sent the wrong towel.
- Should there be a problem with your towel, please take a photo and contact us at email@example.com within 3 days of receipt. After this period we will no longer be able to accept returns or exchanges.
- If you have requested an exchange, this will be processed once we received the returned towel.
- We are only able to accept returns or exchanges if the item is returned in the same condition, unused, and with original packaging.
The SORA towel
How do you make your towels from plastic bottles?
We're glad you asked! To cut a long story short, post-consumer plastic is collected, cleaned, crushed, and turned into pellets, which are eventually made into a yarn and spun into fabric. If you'd like to know in more detail, you can check out the process here.
What is your towel made from?
Why isn't your towel made from 100% recycled material?
How do I care for my towel?
Is your towel non-slip?
What about Microplastics?
Microplastics are the byproduct of the deterioration of larger plastic pieces including all man made materials such as wetsuits, swimwear and other synthetic materials. As our towels are made from recycled plastic, there are steps you can take to minimise your microplastic waste when washing our towel. All small steps matter; whether it’s choosing to hand wash over machine wash, or using washing bags that can capture microplastics. We love both Guppyfriend and Cora Ball - companies that help us reduce microplastic waste.
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