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FAQs

Shipping

How much is shipping? 

We've got you covered - shipping is on us! 
*Any additional customs duties, foreign taxes or other fees, which may be imposed, will be charged to the customer.

 

Do you ship worldwide?  

We currently ship to the following countries:
Asia-Pacific: Australia, Cambodia, Hong Kong, Indonesia, Japan, Macao, China (Mainland), Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand, Vietnam.
Americas: US, Canada, Brazil.
Europe: Belgium, Denmark, Finaland, France, Germany, Ireland, Israel, Netherlands, Norwary, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom. 

 

When will I receive my towel?

All orders may require 1-3 business days of processing once your order is placed. Please note that we do not process or ship during weekends and holidays. 

Once your parcel is dispatched, delivery time is between 5-14 business days. 

Can I track my package?

Yes! Just use your tracking code provided in your confirmation e-mail. Should you have any problem in receiving your tracking code, please reach out to us at support@thesoralife.com.


 

Payment

Payment options

We accept all major credit cards. Don’t have a credit card? No Problem! Shop our towels using your Paypal account. 

 

My international card isn't working with Paypal.

Some customers may have problems when paying with an international card that doesn't match the shipping address. Please send an email to  support@thesoralife.com and we will happily provide you with a custom invoice.
 

Payment problems?

Should you have any issues with payment, please send us an email at  support@thesoralife.com.

Return Policy 

  • Should there be a problem with your towel, please take a photo and contact us at support@thesoralife.com within 3 days of receipt. After this period we will no longer be able to accept returns or exchanges. 
  • If you have requested an exchange, this will be processed once we received the returned towel. 
  • We are only able to accept exchanges if there is a fault with your towel, or if you have received the wrong towel. 
  • We are only able to accept returns or exchanges if the item is returned in the same condition, unused, and with original packaging. 


The SORA towel 

How do you make your towels from plastic bottles?

We're glad you asked! To cut a long story short, post-consumer plastic is collected, cleaned, crushed, and turned into pellets, which are eventually made into a yarn and spun into fabric. If you'd like to know in more detail, you can check out the process here

What is your towel made from?

Our towels are made from 85% recycled polyester and 15% nylon.

Why isn't your towel made from 100% recycled material? 

Our dream is to one day develop a fabric that is made from 100% recycled material. As of the moment, we haven't found a fabric with the ideal absorbency and texture when it is made purely from recycled material. If you have any ideas, or would like to work with us, we would love to hear from you.

 

Is your towel non-slip? 

Yogis will be pleased to know that our fabric has moisture-activated grip, perfect for those hot yoga classes. For those who want a bit of extra help, dampening your hands or feet with some water will help you stay grounded.  

 

What about Microplastics?

Microplastics are the byproduct of the deterioration of larger plastic pieces including all man made materials such as wetsuits, swimwear and other synthetic materials. As our towels are made from recycled plastic, there are steps you can take to minimise your microplastic waste when washing our towel. All small steps matter; whether it’s choosing to hand wash over machine wash, or using washing bags that can capture microplastics. We love both Guppyfriend and Cora Ball - companies that help us reduce microplastic waste. 



Can't find what you're looking for?

We're here to help! Shoot us an email on hello@thesoralife.com.

 

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